PROFESSIONAL CUSTOMER SERVICE
1. Consulting: 3cad evolution offers consulting services for company analyzes, implementations, software locating and customization. It supports the client in the making of the graphic archives and of the rules that are at the base of 3cad evolution's catalogues.
The objective is to transfer the know-how to the client in order to make him in time independent to modify and make new products inside 3cad evolution.
To satisfy the needs of the client it has created a pool of international consultants from the collaboration between the companies of the 3cad evolution group, in order to intervene with the most appropriate resources and characteristics (competences, language, and vicinity) in relation to the activity to perform for the client.
2. Catalogue Making and Maintenance: 3cad evolution's catalogues are based on parametric rules. The objective is to transfer to the client this know-how.
When the client doesn't have the internal resources to autonomously do it, we can develop a in service for his graphic archive working closely with the technical department.
3. Training: clients can access in real time to a system for group training on a set schedule. This kind of activity becomes an important moment of experience and information sharing for the participants.
4. Technical platform: each client has access to a reserved area where he can consult and download technical pdf documents, videos and tutorials.
He can consult articles describing special techniques and suggestions while, at all time, being up to date with new releases. From the technical area it's also possible to download the official versions and beta in preview to test the new functionalities.
5. Hotline: 3cad evolution supplies to the clients on line second level service support. It offers for the international distributers a third level support.